skip to main content

Contact Us


Toll-Free Phone Number

1 (888) DMV-GOTX or
1 (888) 368-4689

Local Phone Number

(512) 465-3000
Fax: (512) 465-4129

Business Hours

Monday - Friday
8:00am - 5:00pm
(Central Time)

We will:

  • Discuss, assist and resolve your issue by phone.
  • If additional research is necessary, we will reply to you within 3 business days.


Dealer Contacts
Subject Phone Number
Licensing/Salvage Information (888) 368-4689 or (512) 465-3000
eTag Helpline (512) 465-4010
Dealer Licensing Receptionist (512) 465-4029
Fax (512) 465-4190
Enforcement Contacts
Subject Phone Number
Enforcement Division Administrative Staff (512) 465-4204, Fax: (512) 374-5496
Motor Vehicle Investigations (512) 465-4205, Fax: (512) 374-5497
Motor Carrier Investigations (512) 465-4207, Fax: (512) 465-5652
OverSize/OverWeight Investigations (512) 465-4032, Fax: (512) 374-5498
Advertising (512) 465-4147
Lemon Law (888) 368-4689 or (512) 465-3000
Dealer Enforcement/Training (888) 368-4689 or (512) 465-3000
Other Contacts
Subject Phone Number
Automobile Burglary and Theft Prevention Authority (ABTPA) (512) 465-1485
Office of Administrative Hearings (512) 465-5000
Media Inquiries (512) 465-1484
Specialty License Plates (including Military) (512) 374-5010


Send us an email!

* required field

Name *

Please type your full name.
Email Address *

Please enter a valid email address.
Phone #

Invalid Input
Street Address

Invalid Input
County of Residence

Invalid Input

Invalid Input

Please tell us how big is your company.
Zip Code

Invalid Input
Main Subject *

Please select a subject
Motorists Topics *

Please select a topic
Dealers Topics *

Please select a topic
Motor Carriers Topics *

Please select a topic
Consumer Protection Topics *

Please select a topic
Media Inquiry Topics *

Please select a topic
Feedback Topics *

Please select a topic
Open Records Topics *

Please select a topic
Vehicle Information *

Please make a Vehicle Information selection

Please enter your VIN
Plate Number *

Please enter your plate number
Message *

Please enter your message


Mailing Address

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Avenue
Austin, Texas 78731

Please include:

  • First and last name
  • Return mailing address
  • Vehicle information (vehicle identification number or license plate)
  • Telephone number
  • Email address
  • Detailed description of your comment or concern (background information) and explain how we can assist you
  • For dealers, provide your dealer license number and/or work item number


Tell us how we are doing!
  • We are committed to continually improving our service to you.
  • Your feedback is vital to our mission of providing exceptional customer service.
  • If you have a suggestion, complaint, or even a compliment, we would love to hear from you.

Click the button below to begin!



We investigate complaints against vehicle dealers licensed to sell vehicles in Texas. You can file a complaint whether you are a consumer or a vehicle dealer. For additional information or assistance with enforcement actions, call us at (888) 368-4689 or (512) 302-2474.

Complaints Against Vehicle Dealers

If you have a complaint about a dealer's sales practices, follow the steps below:

  1. Complete a Motor Vehicle Dealer Complaint Form and answer all questions.
  2. Attach a copy of the sales contract and other documents you may have received from the dealer.
  3. Sign, date and mail form. Allow 3 to 5 weeks for processing.

    If we find evidence of a violation of the laws we enforce we may initiate administrative action in the name of the DMV against the person or entity you complain of. Please be advised that any civil penalty collected by the DMV is by law credited to a specified state fund. The Texas Department of Motor Vehicles cannot pursue a private claim for damages on your behalf. You may have civil claims against the dealer or person you complain of that are separate and apart from our administrative action. We encourage you to seek private legal counsel to assist you in determining your rights, time limits to file civil claims and other options in this matter.

Motor Vehicle Dealer Complaint Form

Tax Assessor-Collectors with a complaint against a dealer should fill out this form:

TAC Motor Vehicle Dealer Complaint Form

Complaints About Defective Vehicles

If your complaint is about a defective vehicle, you may be able to receive assistance through the Texas Lemon Law.

Learn About the Texas Lemon Law.

Complaints Against a Motor Carrier

You may submit your complaint against a motor carrier (i.e.- trucking company, moving company or bus company) using our online system. You will be notified via email when the case has been accepted.

Online Complaint Management System
Send an Email
Household Goods Mover Complaint Form

Copyright © 2015 Texas Department of Motor Vehicles. All rights reserved. - 4000 Jackson Ave, Austin, TX 78731